NCG, Inc Reviews: 8 Effective Listening & Communication Practices for Success!
Non-verbal communication is just as important as verbal communication. Most people tend to overlook that. NCG, Inc is committed to helping our people develop both personally and professionally. So, we focus a lot of our morning meetings around gaining the skills necessary for people to improve their personal selves which in turn helps someone succeed in a professional setting as well. So, when NCG, Inc found this article about effective listening and communication practices, we couldn’t wait to share it with our people and then pass along the information to you all as well!
1. Control your nerves.
Are you nervous or insecure? You could be communicating that with your eyes. If you’re doing sales, you need to maintain eye contact in a natural and appropriate way. To be effective in any sales role, you need to be able to build rapport and trust with your customers, if you have shifty eyes, that won’t happen. With any new position or situation, it’s normal to not be nervous or 100% confident. But, it’s about faking it until you make it. You can’t teach confidence, but you can teach someone to focus on bringing out the traits that positive people exhibit such as: eye contact, straight posture, changing tone of voice, and open body language. By focusing on that, you’ll train your body to do them naturally, thus, controlling your nerves.
2. Pay attention to the body language of your audience.
What’s not being said is sometimes more important than what is actually being conveyed through words. If someone is interested in your solution, they will be showing that to you with their body language before they tell you with their voice. You know you’re relating to your audience and connecting with them if they have open body language, smile, have an upbeat tone, and give you an answer that is more than one word. If this isn’t the reaction that you’re getting, look at their body language and change your tone and wording to help make the people you’re speaking with feel more comfortable.
3. Practice Patience
They say patience is a virtue and whoever “they are,” are right. Being patient with people can be hard. But, if you focus on not interrupting, letting someone get their whole thought out, and not changing the subject it will increase your ability to build trust with the person that you’re working with. Listening to a customer or coworker is never a bad thing, if anything, being patient gives you more information to better meet their needs.
4. Listen to Understand.
Have you ever had those conversations with people who you can tell are just not listening to you and thinking about what they’re going to say next instead? Well, most of us have. If you want to make an impact on the people you speak with you have to show a genuine interest in them. There’s only one way to deliver a solution to people and that’s to have a genuine understanding of what they want. Know what your customer or person that you’re talking to need and when it’s appropriate, take notes so you always remember.
5. Address and Clarify uncertainties to minimize communication barriers.
Ask people questions that are open ended to get someone talking. This way the person you’re talking to starts to feel comfortable and open up. The more information you have, the better. The more comfortable someone is with you, the more likely they are to open up and give you the information you need to make the conversation an effective one.
6. Don’t make assumptions or jump to conclusions.
People are all different, sales calls can be funny. It’s important to meet everyday and take every conversation with an open mind and an accepting attitude. Just because someone looks a certain way doesn’t mean that they are that way. Take the time to gather information and get to know the person you’re talking to. This is how you understand opportunity.
7. Practice pure listening.
When someone is talking to you, they should be your ONLY focus. They need to feel like there’s nothing else around except them if you want the conversation to be effective. Remove all distractions, especially your cell phone. This is important for effective communication. If someone doesn’t feel like they’re your priority then why would they listen to you?
8. Focus on your client/audience.
Take a minute before you meet with a client and get ready to put all of your focus on that individual. This will allow you to better understand the person you’re talking to. Work on building relationships. You should always be listening more than you’re talking, especially if it’s the first time that you’re meeting with someone.